For more information, visit degruyterbrill.com.
Leiden | Full-time employee | As of now
Team leader Sales Operations (Operational)
Introduction
Your Tasks
- Supporting Sales Managers and customers at each stage of the (pre-) Sales process through provision of data, knowledge base, problem resolution, workflow and administrative support and query solution.
- Providing high quality After Sales Service with a high level of customer satisfaction.
- Contributing and taking initative to develop any systems and processes to support and improve these responsbilities.
- Performance evaluation, presentation of results and performance reviews.
- Regular market en competition monitoring as well as identification of new opportunities.
- Professional and competent representation of the publishing house.
- Budget setting and monitoring.
- Leiden local team management and development.
Your Profile
- 5 or more years of sales experience in the academic publishing industry including corresponding networks.
- Professional customer management in combination with very good market knowledge.
- Data affinity, interest in and familiiarity with digital technologies.
- Excellent MS office and Internet skills and ideally experience with the use of CRM systems, ideally Sales Force.
- Strong communication skills, intercultural sensitivity, also in change management, leadership, team and integration skills.
- Fluency in written and spoken English, other lanaguage skills are an advantage.
We offer you
-
An exciting professional challenge for one of the innovation drivers of the publishing industry
-
Family-friendly working time models, flexitime and a flexible home office arrangement for a good work-life balance
-
A generous vacation entitlement and special leave days
-
Extensive benefits and allowances for a healthy, balanced life
-
Development budget and opportunities for training and personal development
-
Passionate colleagues in diverse, international teams; joint team events and company parties
At De Gruyter, we believe in diversity and are committed to equal employment opportunities for everyone. It is our shared goal to create a workplace culture centered around inclusion and belonging.
